Refund Policy

Browsing, swiping, saving, messaging, and applying are free for seekers — always. Because seekers are never charged, there is nothing for a seeker to be refunded. This policy covers host billing only.

Hosts access Explore & Earn through a recurring subscription (monthly or annual). Subscriptions renew automatically at the start of each billing period until you cancel.

• Charges are billed in advance for the upcoming period.
• Renewal payments are generally non-refundable once the new period has started.
• We don’t prorate refunds for partial periods after a renewal, except where required by law.

You can cancel your host subscription at any time from your billing page. When you cancel:

• Your plan stays active until the end of the period you’ve already paid for.
• You won’t be billed again after that period ends.
• Cancelling stops future renewals — it doesn’t retroactively refund the current period.

We review refund requests case by case and will generally refund when:

• You were charged in error, or charged twice for the same period.
• A billing or technical fault on our side prevented you from using a plan you paid for.
• A refund is required by the consumer-protection laws that apply to you.

Approved refunds are returned to your original payment method through our payment processor. It can take several business days for the refund to appear on your statement.

One-off purchases such as boosting or featuring a listing are consumed as they run. Once a boost or featured placement has started delivering, it’s generally non-refundable. If a paid placement never ran because of a fault on our side, contact us and we’ll make it right.

Email us with the account email, the charge date, and a short note about what happened. We aim to respond within a few business days.

• Include the last four digits of the charge or the invoice ID if you have it.
• Please reach out to us before opening a chargeback so we can resolve it directly.

Anything about a charge, a plan, or a refund — email us.